To return an item, you must complete a Return Material Authorization (RMA) form.
1. NO RETURNS will be accepted without an RMA number.
2. Return of Products: Return Material Authorisation (RMA) request form to be submitted online prior to returning any items for any reason. This number must be used as a reference for all matters relating. Our technical department will issue you with an RMA number which authorises you to return one item per every RMA number. A full fault description must be completed to enable technical department to test and verify fault.
3. All defective merchandise returned to Syntech SA must be include all cables, power supplies, documentation, etc.
4. Syntech SA is not responsible for the return of an productss. For your protection, please insure the package and ship via a traceable method. Syntech SA is not responsible for lost or damaged packages.
5. If any of the above conditions are not met, Syntech SA reserves the right either to refuse the return or to charge a restock fee of not less than 15%.
6. Acceptance of Products: Syntech SA shall conduct incoming acceptance inspection as soon as possible on receipt of products.
7. Warranty: Syntech SA ’s sole obligation is to repair or replace the defective product. There is no warranty for uninterrupted or error-free operation. There is no warranty for loss of data. We recommend that you regularly back up the data stored on your product to a separate storage product. There is no warranty for product with removed or altered identification labels and/or serial numbers. The warranty is contingent upon the proper use in the application for which the product was intended and does not cover product which has been modified in any manner, and /or has been subjected to physical damage, abuse, misuse, alteration, neglect, tampering, improper maintenance, or has been serviced, repaired, installed by unauthorized personnel.
8. Data Recovery is NOT COVERED UNDER THE WARRANTY and is not part of the warranty process. Syntech SA’s technical department offers a standard data recovery service . Price will be quoted on request.
9. Products for Exchange or Credit : Product purchased directly from Syntech SA may be returned for exchange, excluding any shipping charges, within 7 days from invoice date. All merchandise returned to Syntech SA must be shipped in the original sealed packaging, same condition as sold, with all cables, power supplies, documentation, etc. A credit will be issued at the sole discretion of Syntech SA and is dependent on the condition of the items returned. A handling fee of 10% will be charged on any products returned after 7 days from date of invoice and Syntech SA reserves the right not to credit or exchange any items returned after 14 days from date of invoice.
10. PRODUCTS FOR EXCHANGE EXCLUDES ANY “SPECIAL REQUEST ITEMS” cannot be returned under any circumstances, unless faulty.
11. If items are credited, it will be at the lesser value between selling price and current market price, and in addition, handling fees specified in point 9 above will apply.
12. Syntech SA will request copies of original invoice documents when product is older than 24 months, products will not be tested, repaired or replaced until such documentation has been received.
13. The customer hereby agrees that any item handed in for repair may be sold by Syntech SA to defray the cost of such repairs if the item remains uncollected within 30 days of the repairs being completed.